Digital Experience Strategist

6 days ago

Perth, Western Australia beBeeStrategist Full time $120,000 - $155,000
Role Overview

We are seeking an accomplished Strategist to lead the planning and execution of digital member experiences aligned with both member needs and organisational priorities.

Key Responsibilities:

  • Develop and implement delivery plans for prioritised initiatives.
  • Coordinate discovery activities with teams and stakeholders.
  • Provide leadership to a cross-functional team.
  • Understand member/customer needs, objectives, and delivery considerations to inform recommendations on initiative scope and outcomes.
  • Collaborate with delivery teams and stakeholders to define, clarify, or elaborate on requirements, identify dependencies, and remove blockers.
  • Ensure organisational readiness for experience initiatives in collaboration with business process owners and the change management function.
  • Contribute to the enterprise digital member experience roadmap and align discovery and delivery activities with organisational strategy.
  • Communicate planned work, sprint goals, and delivery achievements through ceremonies and other required forums.
  • Work closely with stakeholders and delivery teams to understand member needs and integrate them into prioritisation and delivery.
  • Use data to identify improvements and measure impact.
  • Negotiate/influence stakeholders on digital member experience recommendations and best practices.
About You

We are looking for someone with:

  • Qualifications in a related discipline (Human-Centered Design, Customer/User Experience, Marketing, Project Management, Design, Product Development, Communications, Agile delivery).
  • Extensive experience delivering digital customer experiences or products.
  • Experience delivering successful outcomes in a team environment using an agile delivery methodology.
  • A proven track record of building and nurturing relationships with stakeholders and teams.
About Us

Our organisation is dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.

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