Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Insync Recruitment Group Full time

Maximise your career growth with a dynamic team environment as a Customer Service Representative at a leading Australian-owned International Freight Forwarder. With over 20 years of success, the company encourages a positive atmosphere where employees can thrive and enjoy their work.

Key Responsibilities

  • Provide exceptional customer service, including on-site visits.
  • Expand relationships with existing customers.
  • Coordinate with overseas offices, shipping lines, airlines, and co-loaders.
  • Prepare and maintain client status reports for key clients.
  • Coordinate relevant documentation for processing and clearance.

Requirements

  • Extensive local industry Customer Service experience a must.
  • Proficiency in Cargowise System preferred, but open to cross-training.
  • Strong communication skills, both written and verbal.
  • Ability to collaborate effectively within a team environment.
  • Possesses organisational skills and the ability to prioritise tasks.

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