Customer Service Representative

2 weeks ago

Brisbane, Queensland, Australia Stockland Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at our Stockland Hervey Bay Shopping Centre. As a key member of our centre management team, you will be responsible for delivering exceptional customer service and support to our customers and tenants.

Key Responsibilities:

  • Provide superior customer service and support to customers and tenants, addressing their needs and concerns in a timely and professional manner.
  • Liaise with tenants as the first point of contact, responding to their queries and resolving any issues in a prompt and efficient manner.
  • Gather, qualify, and quantify customer feedback, complaints, and compliments, and effectively communicate these to the Stockland business.
  • Manage all duties associated with the running of the Customer Care Desk, including maintaining a high level of customer satisfaction and ensuring a positive customer experience.
  • Maintain a safe and healthy work environment, adhering to all OH&S standards and procedures, and addressing any health, safety, and environmental issues promptly.
  • Follow all public liability incident management processes, ensuring that all incidents are reported and managed in accordance with Stockland's policies and procedures.

About You:

  • You will have experience delivering exceptional customer service, either face-to-face or over the phone, and possess excellent interpersonal and communication skills.
  • You will have sound administrative skills and a basic working knowledge of MS Office Suite, with the ability to stay calm under pressure and work in a fast-paced environment.
  • You will be able to demonstrate a strong attention to detail and a keen ability to show initiative, with a resilient attitude and a commitment to delivering high-quality results.

What We Offer:

At Stockland, we are committed to providing our people with broad experiences and opportunities for professional and career development. We offer competitive remuneration and benefits, including free access to or subsidised lifestyle, health, well-being, and financial services products. We also offer flexible work arrangements, with over 80% of our employees having informal or formal flexible work arrangements.

Requirements:

  • You must be an Australian Citizen, Permanent Resident, or hold an Open Work Visa with more than 12 months validity from your role start date.

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