Experienced Service Support Specialist

1 week ago


Brisbane, Queensland, Australia beBeeCustomerExperience Full time $72,000 - $84,000
Service Administrator Role

We are seeking a highly skilled Service Administrator to join our service and customer support team at Volvo Commercial Vehicles in Brisbane.

As a key member of the team, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include:

  • Interpreting technician reports for repair order completion in Fusion software.
  • Reconciling invoices with purchase orders.
  • Processing warranty claims.
  • Reconciling claim files.
  • Managing daily administration functions of the service department.
  • Ensuring daily warranty and retail costing/processing KPI targets are achieved.

About the Role

The successful candidate will work closely with our Customer Service Supervisor and Workshop Manager, as well as a small team of Service Advisors and Costing Clerks. Our workshop team is comprised of experienced Mechanics, Auto-Electricians, Trades Assistants, and Apprentices who work collaboratively in a quality operation environment.

Requirements

  • Previous experience in a service support, warranty, costing, or invoicing role, or a technical automotive role.
  • Automotive industry experience is highly desirable.
  • Proficiency with numbers and systems, including Microsoft Office Suite.
  • Passion for providing exceptional customer service.
  • Strong communication skills, with the ability to partner with non-finance-minded individuals.
  • A positive and team-focused attitude.
  • Ability to work one Saturday per month.

What We Offer

We offer a competitive compensation package, plus opportunities to develop and build your career with access to ongoing training. Join us and contribute to shaping sustainable transport and infrastructure solutions for the future.



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