Insurance Claims Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeClaimsHandler Full time $80,000 - $120,000

Job Opportunity

We are seeking a highly skilled and experienced professional to join our team in the role of Insurance Claims Handler. The successful candidate will be responsible for delivering exceptional customer service, managing claims efficiently, and ensuring that all interactions are conducted with professionalism and respect.

Main Responsibilities:

  • Lodge new insurance claims on behalf of customers and intermediaries, ensuring that all necessary documentation is provided in a timely manner.
  • Determine coverage through exploratory questioning, policy interpretation, and using judgment and analysis to make informed decisions.
  • Elevate the customer experience by setting clear expectations of the claim process and effectively communicating how the claim will be managed.
  • Negotiate and obtain collection of customer excess, including appropriate education of payment options.
  • Respond to and manage customer, supplier, and repairer enquiries on existing claims via the customer's channel of choice, with a focus on cost management and progressing and finalizing the claim.
  • Ensure information provided to the customer is clear, complete, and accurate based on sound knowledge and understanding of claim policies, processes, and their intent.
  • Ensure claim review is completed on each claim touch, liaise with suppliers and repairers to ensure timely replacement and/or repair experience for customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management.
  • Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost-effectiveness of the Claims function.

Requirements:

  • A relevant tertiary qualification, such as Business, Finance, or Commerce.
  • 1-2 years of working experience in general insurance, preferably in a call centre environment.
  • Experience working within a customer service environment.
  • Computer literacy and navigational skills using multiple systems simultaneously.
  • Demonstrated ability to achieve targets.
  • Experience working in a fast-paced environment.

Work Environment:

The role offers flexible part-time work arrangements, with a minimum of 15 hours per week, offering a variety of shift options over 7 days in the week, along with a range of start windows.

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