Insurance Claims Specialist

3 days ago

Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $120,000

As a specialist in insurance claims, you will be responsible for processing queries and complaints efficiently, ensuring that insurance matters are resolved in a timely manner.

Key responsibilities include reviewing and deciding on terminal illness and permanent incapacity release recommendations, as well as death claim distribution recommendations. You will also manage internal audit processes, identifying areas for improvement and implementing new monitoring controls and procedures.

  • Process internal and external insurance claim queries and complaints to ensure efficient resolution.
  • Review and decide on terminal illness and permanent incapacity release recommendations to ensure accurate decision-making.
  • Review and decide on death claim distribution recommendations to ensure fair and equitable distribution of benefits.
  • Manage internal audit processes to identify areas for improvement and implement new monitoring controls and procedures.
  • Work with stakeholders to develop and implement policies, checklists, templates, process maps, and procedures to improve efficiency and effectiveness.
  • Develop and maintain related documentation, protocols, and procedures for consistent oversight and reporting.
  • Use data to identify risks, issues, and opportunities, and present this information in a concise and meaningful way.
  • Report and resolve insurance claims-related breaches and incidents, including any preventative actions.
  • Engage and work collaboratively with internal and external stakeholders, vendors, and service providers to achieve shared goals.

AustralianSuper is committed to colleague development and supports our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation.

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