Insurance Claim Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $85,000
Claims Coordinator Role

As a Claims Coordinator, you will play a vital role in managing property insurance claims. Your primary responsibility will be to provide exceptional customer service and administrative support to clients, internal staff, and stakeholders.

This exciting opportunity is perfect for an individual with a strong background in customer service & administration. You will be responsible for processing new claims, arranging estimators and submitting quotes, maintaining communication with all stakeholders, and ensuring seamless claim processing.

We strive to get our customers back into their pre-claim position as quickly as possible. Our team prides itself on putting the customer at ease while ensuring we gather necessary information to proceed with the claim.

Key Activities:
  • Answer incoming calls
  • Process new claims, arrange estimators and submit quotes
  • Maintain high level of communication with all stakeholders
  • Liaise with insurance companies and loss adjusters
  • Update notes to internal and client systems
  • Prepare client documentation when required
  • Issue purchase orders to specialist trades
  • Approve incoming invoices from respective trades
Essential Capabilities and Behaviours:
  • Strong verbal and written communication
  • Excellent organisational and time management skills
  • Able to thrive in a team environment
  • Strong attention to detail
  • Superior customer service skills
  • High level of computer competency

Occasional overtime may be required during peak periods. However, this will be discussed further during the interview process.

Why Join Us?

Our organisation offers a reputable work environment with opportunities for career growth. We also offer flexible hybrid working options, discounts, and other benefits to support your well-being.

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