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IT Operations Lead

2 months ago

Sydney, New South Wales, Australia Boston Scientific Corporation Full time
About the Role

The IT Operations Lead will be accountable for overseeing the core technology services for the Australian and New Zealand business, including end-user support, networking and infrastructure, digital technologies & platforms, and leading IT projects.

Key Responsibilities
  • Leading all facets of the digital workplace enablement of ANZ users, including user device standards and policies, user device lifecycle management, collaboration solutions, mobility solutions, and video conferencing solutions.
  • Leading and contributing to the ANZ IT strategic initiatives focused on end-user support, encompassing on-site services, leveraging global/regional remote services, and self-service/automation solutions for the ANZ business.
  • Overseeing the efficient daily operations of IT Application support for the ANZ business, ensuring that issues are resolved promptly.
  • Facilitating efficient communication among technical teams, vendors, and internal clients to guarantee the seamless operation of core technology services.
  • Partnering with the ANZ functional and business units to identify and understand the opportunities where the IT organization can make an impact by offering practical and innovative solutions.
  • Identifying and implementing effective and efficient process improvements, ensuring to prioritize demand across all ANZ functional and business units.
  • Working collaboratively with cross-functional and technical teams to provide strategic direction and serve as an advocate to promote the benefits of platforms, services, solutions, and capabilities.
  • Collaborating with both global and regional IT teams to foster the successful implementation of IT strategies by enabling new capabilities and services in ANZ.
  • Providing project and product management for ongoing and future enhancements to the existing services and new investments that will generate business value.
Key Competencies
  • Leadership: Acts as a resource and mentor, leading projects with manageable risks and resource requirements.
  • Functional Expertise: Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.
  • Collaboration: Works effectively with others across the team to achieve goals, demonstrating proficient communication and partnership in interactions with others.
  • Relationship Building: Establishes and maintains strong relationships internally and externally, contributing to a culture of respect, diversity, and inclusion.
  • Customer Focus: Identifies internal/external customer needs and ensures the effective delivery of high-quality solutions, products, and services that meet or exceed customer expectations.
  • Analysis: Analyzes problems and opportunities and their impact on outcomes, taking fact-based and stakeholder information into account to make sound decisions.
  • Planning: Implements initiatives and plans that align with individual and team objectives, carrying out initiatives with clear deliverables, milestones, accountabilities, and measures of success.
  • Execution: Pursues all assignments and projects until completion, following through on assignments to ensure successful completion.