Digital Hardware Ecosystem Lead

5 days ago

Sydney, New South Wales, Australia Coates Group Full time

We are a global technology company creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry leading signage solutions.

We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.

As the Digital Hardware Ecosystem Lead, you will lead the technical direction for product development, and drive the development and performance of our hardware products. With a focus on enhancing features, localization and lifecycle management, you'll work closely with design and engineering teams to deliver feature development, ensuring the products meet both customer and market demands.

Key Accountabilities:

  • Understand and prioritize customer and internal needs to drive feature development and resolve pain points effectively.
  • Utilise technical skills to monitor field performance and manage data on deployed units, ensuring metric-based decision making for product lifecycle management, roadmaps and end-of-life strategies.
  • Balance commercial and client needs to achieve win-win outcomes in product development, considering the total hardware ecosystem within the restaurant space.
  • Work closely with tech, design and business development teams, strategically supporting RFPs and ensuring alignment with marketing to create sellable products.
  • Serve as a key contact on products, attending industry events to stay ahead of market trends, and maintaining a strong understanding of vertical needs in the restaurant space.
  • Own and manage tools to track product development, releases, and performance, directing investments towards areas with the highest strategic value.
  • Maintain key relationships with internal stakeholders, ensuring alignment between market leads, product teams, and other product managers for a cohesive approach to product development.

Requirements:

  • Experience in hardware product management is essential.
  • Tertiary education in hardware, product management or technology is required.
  • A technical background in product management, preferably electronic products, is preferred.
  • 5 years' experience in a relevant field is necessary.
  • Proficiency in Microsoft Office and basic understanding of Atlassian are required.
  • Knowledge of PLM tools is an advantage.

About Coates Group:

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a passion for people and making Coates a great place to work. Our growth plans enable rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

We Offer:

An estimated salary of $120,000 - $180,000 per annum, depending on experience, plus a bonus program and our 'Thrive Program', which includes flexible work options, dedicated time to prioritise health and wellbeing, and a 'Give Back Day' to make an impact in the community.

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