Collections Specialist
1 week ago
We are seeking a skilled Collections Officer to join our Contact Centre Operations team at Challenger Limited. As a Collections Officer, you will be responsible for managing a portfolio of New Zealand mortgage accounts in collections, ensuring borrowers are assessed for hardship and negotiating repayment arrangements that are both fair and effective.
Key Responsibilities- Manage a portfolio of New Zealand mortgage accounts in collections, ensuring borrowers are assessed for hardship and negotiating repayment arrangements that are both fair and effective.
- Handle inbound queries from customers seeking assistance with their accounts while proactively reaching out via outbound calls to those in arrears, offering tailored solutions to help them get back on track.
- Work closely with borrowers to develop and implement forbearance solutions that meet their unique needs.
- Adhere to all regulatory, risk, and compliance obligations, ensuring that all debt collection activities are conducted within legal and ethical guidelines.
- Implement effective debt collection strategies and employ exceptional communication and negotiation techniques to achieve satisfactory outcomes.
- Proven experience in collections and customer service within a contact centre environment, with a good understanding of credit and hardship assessment.
- Customer-first mindset, with excellent communication and relationship-building abilities.
- Working knowledge of Financial Hardship obligations and the New Zealand enforcement process.
- Strong active listening skills, with experience of empathising and supporting borrowers in financial distress.
- Experience of working in an environment with key SLAs & KPIs.
- Experience in inbound and outbound service environments and a strong focus on customer advocacy.
- Experience in using Microsoft Word, Excel, and contact centre management tools.
- A proactive attitude toward risk management, with a strong commitment to compliance and ethical practices in all aspects of your role.
Challenger Limited is an ASX-listed investment management firm managing $127 billion in assets. We are committed to providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.
We offer a range of exclusive employee benefits, including a discretionary bonus scheme, eighteen weeks paid leave for all new parents, flexibility on when and how parental leave is taken, and extra superannuation contributions.
We value inclusion and diversity of thought, promote flexible working practices, and are proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality.
-
Collections Specialist
1 day ago
Sydney, New South Wales, Australia Zip Full timeJob Title: Collections SpecialistAt Zip, we're looking for a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for building trust and negotiating repayments with customers in financial distress.Key Responsibilities:Secure payment from customers while maintaining strong relationships.Provide support to our...
-
Collections Specialist
12 hours ago
Sydney, New South Wales, Australia Zip Full timeJob Title: Collections SpecialistAt Zip, we're looking for a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for building trust and negotiating repayments with customers in financial distress.Key Responsibilities:Secure payment from customers while maintaining strong relationships.Provide support to our...
-
Collections Specialist
1 week ago
Sydney, New South Wales, Australia Zip Pay Full time{"title": "Collections Specialist", "description": "Key ResponsibilitiesAs a Collections Specialist at Zip Pay, you will be responsible for building strong relationships with customers, providing support through the repayment process, and ensuring compliance with company policies and procedures.Key Skills and Qualifications2+ years of experience in...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Zip Full timeAbout the RoleWe are seeking a highly skilled and experienced Collections Specialist to join our team at Zip. As a Collections Specialist, you will play a critical role in building relationships with customers, supporting them through the repayment process, and ensuring that our company's policies and procedures are followed.Key ResponsibilitiesSecure...
-
Collections Specialist
1 week ago
Sydney, New South Wales, Australia Zip Full timeAbout the RoleWe are seeking a highly skilled and experienced Collections Specialist to join our team at Zip. As a Collections Specialist, you will play a critical role in building relationships with customers, supporting them through the repayment process, and ensuring that our company's policies and procedures are followed.Key ResponsibilitiesSecure...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Zip Co Full timeAbout the RoleWe are seeking a highly skilled and experienced Collections Specialist to join our team at Zip Co. As a Collections Specialist, you will play a critical role in building relationships with customers, supporting them through the repayment process, and ensuring that our company's policies and procedures are followed.Key ResponsibilitiesCustomer...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Lumi Full timeAbout the RoleWe are seeking a highly skilled and experienced Collections Specialist to join our team at Lumi. As a key member of our collections team, you will play a critical role in ensuring the timely and efficient recovery of outstanding debts.Key ResponsibilitiesNegotiate payment arrangements with customers to resolve outstanding debtsUtilize skip...
-
Collections Specialist
1 week ago
Sydney, New South Wales, Australia Zip Co Full time{"title": "Collections Specialist", "content": "Key ResponsibilitiesAs a Collections Specialist at Zip Co, you will be responsible for building trust and negotiating repayments with customers in financial distress. You will work in a team environment, managing your own workload and multiple cases.Key Skills:Strong negotiation and communication skillsSound...
-
Collections Specialist
1 week ago
Sydney, New South Wales, Australia Zip Full timeAbout the RoleWe are seeking a skilled and empathetic Collections Specialist to join our team at Zip. As a Collections Specialist, you will play a critical role in building trust and negotiating repayments with customers in financial distress.Key ResponsibilitiesSecure payment from customers while maintaining strong relationships.Provide support to customers...
-
Collections Specialist
1 day ago
Sydney, New South Wales, Australia Zip Co Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Specialist to join our team at Zip Co. As a Collections Specialist, you will play a critical role in building relationships with customers, supporting them through the repayment process, and ensuring that our collections processes are fair and effective.Key ResponsibilitiesSecure payment...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia 13cabs Full timeAbout 13cabs: At 13cabs, we are committed to providing top-notch service in the transportation sector. As a vital member of our finance team, the Collections Specialist will ensure the timely collection of outstanding invoices while fostering positive relationships with our clientele.Key Responsibilities:Engage with customers to follow up on overdue...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia 13cabs Full timeAbout 13cabs:As a prominent entity in the transportation sector, 13cabs is committed to providing top-notch service to our clientele. We are currently seeking a Collections Specialist who will be integral in managing the collection of outstanding invoices while fostering positive relationships with our customers.Key Responsibilities:Engage with clients to...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Zip Co Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Specialist to join our team at Zip Co. As a Collections Specialist, you will play a critical role in building relationships with customers, supporting them through the repayment process, and ensuring timely resolution of outstanding debts.Key ResponsibilitiesManage early arrears...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Zip Co Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Specialist to join our team at Zip Co. As a Collections Specialist, you will play a critical role in building relationships with customers, supporting them through the repayment process, and ensuring that our company's policies and procedures are followed.Key ResponsibilitiesManage early...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Zip Co Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Specialist to join our team at Zip Co. As a Collections Specialist, you will play a critical role in building relationships with customers, supporting them through the repayment process, and ensuring that our company's policies and procedures are followed.Key ResponsibilitiesManage early...
-
Credit and Collections Specialist
1 week ago
Sydney, New South Wales, Australia Profusion Group Full timeJob Description:Profusion Group is seeking a highly skilled Credit and Collections Specialist to join our team. As a key member of our credit and collections team, you will be responsible for managing arrears, credit, and collections processes for our clients.Key Responsibilities:Arrears Management: Daily management of dishonors, arrears, and defaults,...
-
Credit and Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Profusion Group Full timeAbout the RoleWe are seeking a highly skilled Credit and Collections Specialist to join our team at Profusion Group. As a key member of our team, you will be responsible for managing arrears, credit, and collections processes to ensure the smooth operation of our business.Key ResponsibilitiesArrears Management: Daily management of dishonors, arrears, and...
-
Credit and Collections Specialist
3 days ago
Sydney, New South Wales, Australia American Express Full time{"title": "Credit and Collections Specialist", "description": "Empowering Customer SuccessAt American Express, we're committed to delivering exceptional customer experiences. As a Credit and Collections Specialist, you'll play a vital role in ensuring our customers receive the best possible service while maintaining the integrity of our credit policies.Your...
-
Credit and Collections Specialist
1 day ago
Sydney, New South Wales, Australia American Express Full time{"title": "Credit and Collections Specialist", "description": "Empowering Customer SuccessAt American Express, we're committed to delivering exceptional customer experiences. As a Credit and Collections Specialist, you'll play a vital role in ensuring our customers receive the support they need to manage their accounts effectively.Your Key...
-
Collections Specialist
2 weeks ago
Sydney, New South Wales, Australia Lumi Full timeAbout LumiLumi is a fast-growing non-bank lender that provides business loans and lines of credit to small-medium-sized enterprises (SMEs). We help Australian small businesses flourish by offering fair, transparent, straightforward business funding where business owners and our intermediary partners are not required to jump through hoops, read between the...
