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Credit and Collections Specialist

2 months ago

Sydney, New South Wales, Australia Profusion Group Full time
About the Role

We are seeking a highly skilled Credit and Collections Specialist to join our team at Profusion Group. As a key member of our team, you will be responsible for managing arrears, credit, and collections processes to ensure the smooth operation of our business.

Key Responsibilities
  • Arrears Management: Daily management of dishonors, arrears, and defaults to minimize risk and maximize recoveries.
  • Credit Assessments: Conduct thorough credit assessments and recommend appropriate actions based on customer profiles.
  • Customer Communication: Proactively manage overdue accounts, repayment plans, and credit terms through effective communication with customers.
  • Record Management: Maintain and update customer payment and credit records to ensure accuracy and compliance.
  • Collaboration: Liaise with external legal teams to manage the legal collections and credit enforcement process.
  • Reporting: Prepare and present detailed daily reports on arrears, credit status, and collections performance.
Requirements
  • 2+ years of experience in a similar role in credit and collections, particularly within residential and/or commercial property finance.
  • Full Australian working rights.
  • Strong experience in credit assessments and collections processes.
  • Exceptional negotiation and communication skills.
  • A strong focus on customer service and relationship management.
  • Strong analytical skills with a high degree of numeracy.
  • Demonstrated initiative, enthusiasm, and ability to work as part of a team.
  • Excellent organizational and time management skills.
  • High attention to detail, particularly in managing credit records and assessments.
  • Ability to work well under pressure and maintain professionalism.
  • A high standard of ethics and integrity.