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Duty Manager

2 months ago

Sydney, New South Wales, Australia Mingara Recreation Club Full time
About The Role

We are seeking a highly skilled and experienced Duty Manager to join our team at Mingara Recreation Club. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our club, ensuring a positive customer experience, and providing leadership and direction to our staff.

Key Responsibilities
  • Problem solving and implementing solutions to ensure a positive customer experience
  • Providing leadership, direction, and support to staff, including coaching and performance management
  • Building and fostering effective working relationships across multiple venues
  • Monitoring and responding to service levels and assisting where necessary
  • Implementing and championing change as part of a progressive and evolving organization
  • Conflict management and managing complex operational issues
  • Providing a safe environment for our team and community
About You

We are looking for someone who is a people person, with a knack for building relationships, investing in their team, and making people feel welcome. You will have:

  • At least 12 months experience managing a team of people with varying levels of experience
  • Confidence to work independently and think on your feet to resolve issues and manage tricky situations
  • Exceptional experience in communicating with customers and team members, and the ability to have difficult conversations
  • Demonstrated leadership skills in coaching and motivating a team of employees
  • General knowledge and experience of club operations and guiding legislation
  • A high standard of presentation and exceptional communication skills, including report writing and other formal documentation
  • A high degree of discretion, integrity, and confidentiality
  • Flexibility and availability across the operating hours of the club
  • Current RSA and RCG certificates
Our Benefits
  • A strong connection to our local community and the chance to make a significant contribution every day
  • Above award wages with late penalties every day of the week
  • Free gym membership to keep you healthy
  • Free espresso coffee and soft drink for all team members
  • Career and development opportunities in hospitality (including up to $1,500 in scholarship funds per person)
  • Secure employment with a multi-venue business operating for over 50 years
  • Three days off per week for two weeks of the month
  • Generous discounts on food, coffee, and events at our five clubs across NSW