Airport Passenger Service Representative

3 weeks ago


Melbourne Airport, Australia dnata Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Services Agent. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service to our airline partners and their passengers.

Key Responsibilities:

  • Deliver a high standard of customer service to all client airlines and passengers
  • Carry out passenger check-in duties and other related tasks
  • Assist passengers with special needs, including those in wheelchairs
  • Promote a positive company image through excellent grooming and service
  • Follow direction to achieve required timely aircraft departures
  • Comply with dnata Standard Operating Procedures and Policies

Essential Criteria:

  • Minimum of 2 years' experience in a customer service-oriented role
  • Experience in dealing with difficult situations and high-volume customer service
  • Ability to handle baggage up to 32kg and assist special needs passengers
  • Understanding of the importance of meeting Service Level Agreements (SLAs) and safety requirements
  • Ability to work unsupervised and in a fast-paced team environment
  • High level of computer skills and motivation to commit to rostered shifts

Desirable:

Fluency in Mandarin, Cantonese, or Spanish languages

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance, pre-employment medical/Drug & Alcohol test, and full vaccination.



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