Senior Customer Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $118,076 - $155,926

Job Opportunity

We are seeking a customer-focused professional to manage a portfolio of accounts and act as the primary point of contact between customers and our organisation.

About the Role

The key account manager is a vital role that requires exceptional customer service skills, strong time management abilities, leadership qualities, and negotiation expertise. The ideal candidate will have at least 5 years' experience in sales, marketing, and/or business development within the supply chain industry.

Key Responsibilities:

  • Provide superior customer service
  • Identify opportunities for supply chain optimisation with customers
  • Develop, implement, monitor and maintain the company's account management system
  • Update and maintain relevant customer communications and the customer database
  • Manage customer accounts
  • Educate customers on all services offered, including contract logistics, warehousing, distribution, e-commerce fulfilment, one network, and wharf cartage
  • Conduct regular quarterly business reviews and face-to-face meetings with assigned customers

Personal Attributes:

  • Exceptional written and oral communication skills
  • Solution-focused
  • Strong time management skills
  • Leadership skills
  • Negotiation skills
  • The ability to build and maintain strong relationships
  • Strong consulting skills
  • Project management skills

Requirements:

  • At least 5 years' experience in sales, marketing, and/or business development within Supply Chain
  • Experience within Account/Customer management
  • Experience in providing end-to-end supply chain solutions within a 3PL environment
  • Extensive knowledge/exposure to 3PL services
  • Experience and working knowledge working in e-commerce fulfilment and logistics
  • Understanding of industry trends and customers in e-commerce industries

Desirable:

  • A tertiary qualification in a related field

Benefits:

  • An attractive salary package + bonus + car allowance
  • The opportunity to join a well-established and reputable logistics company
  • A fantastic work culture that provides long-term employment, stability, and growth

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia People4U Full time

    Automotive repair industry- Customer solutions focussed- Good base, fully maintained car, laptop, and phone- Do you enjoy working with customers to build relationships and provide solutions?- Do you know how to recognise and act on positive business opportunities?- This is an ideal role for an experienced professional with automotive insurance or repair...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $110,000 - $140,000

    Job SummaryWe are seeking a Senior Customer Success Manager to establish lifelong relationships between our organization and customers by advising and equipping them to achieve their customer experience vision.This is an opportunity to join a team that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best...

  • Senior Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeAccount Full time $90,000 - $110,000

    Client Service Account ManagerThis is a senior role within the Client Service team, responsible for managing and growing large corporate client relationships.", "Deliver exceptional service to corporate clientsMaintain strong relationships with existing clientsIdentify and pursue new business opportunitiesLead and manage a team of account managersDevelop...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $130,000

    We are at the beginning of a once in a generation moment where powerful brands have come together to create one united force.Our team consists of experienced professionals who invite you to bring your boldness and stand out as we connect our people and communities with the latest technology and innovative thinking.The role of Customer Success Specialist is...

  • Workplace Services Manager

    1 week ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the roleWe seek a self-motivated, client focused Manager to provide business development, account management, program oversight and direct service delivery to new and existing clients. In collaboration with the Counselling Team, you will develop and promote Relationship Matters' Workplace Services, EAP, and consulting, coaching and training...

  • Senior Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $160,000

    Job DescriptionThe CRM Lead is responsible for managing the customer relationship management strategy and team.This involves leading a team of marketing automation professionals, overseeing the portfolio of clients, and driving business growth through effective customer engagement.Manage a team of direct reports, providing guidance and support to ensure...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $160,000 - $180,000

    We are trusted to serve communities since 1914 and have grown to become a top 30-listed company with 120,000 team members.About the TeamOur Liquor team works across three leading brands (Liquorland, First Choice Liquor Market, and Vintage Cellars) with over 930 stores and online sites. We deliver drink solutions for every occasion.About the RoleThis...

  • Senior Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $80,000 - $150,000

    Job DescriptionWe are seeking a seasoned Senior Manager to lead Human Resources APAC in building strategic relationships with senior client stakeholders.Develop and execute collaborative engagement strategies with internal experts to identify solution opportunities for clients.Create comprehensive business plans and drive complex deal negotiation to build a...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeAccountManagement Full time $120,000 - $260,000

    We are seeking a seasoned customer relationship manager to spearhead the growth and development of our key accounts. As a forward-thinking organization, we strive to build a connected future where everyone can thrive.About the RoleTake ownership for managing key customer relationships to drive customer satisfaction and achieve revenue objectives.Contribute...

  • Customer Relationship Officer

    3 weeks ago

    Melbourne, Victoria, Australia Fairhaven Homes Full time

    2 days ago Be among the first 25 applicantsJoin Our Team as a Customer Relationship OfficerAre you passionate about building strong client relationships and providing exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for youAbout UsFairhaven Homes is a leading residential...