Transformative Change Enablement Leader

1 week ago

Sydney, New South Wales, Australia beBeeChangeEnablementLead Full time $135,000 - $165,000

About Us

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We're a forward-thinking organization dedicated to driving change and innovation in the payments ecosystem. Our goal is to create a more competitive and coordinated Australian payments organization that can respond effectively to regulatory and technological changes.

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The Change Enablement Practice Lead Role

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We're seeking an experienced professional to lead our ITIL Change Enablement Practice. The successful candidate will be responsible for designing and implementing a practice that meets industry best practices, legislative requirements, and the needs of our organization.

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Key Responsibilities

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  • Own the ITIL change enablement practice, including people, process, and technology.">
  • Accountable for all enhancements and introduction of new capability to the change enablement module in our ITSM tool.">
  • Support the ITSM tool software delivery lifecycle for enhancements to the change enablement module.">
  • Leading or contributing to the formulation of the change enablement practice roadmap and approach.">
  • Identifying and addressing potential risks and areas of resistance, devising specific plans to mitigate concerns.">
  • Performing analysis of changes to ensure thorough planning of change initiatives in line with our standards.">
  • Authorise for changes to progress, as per our change approval matrix.">
  • Develop and implement change enablement communications, and training in line with our standards.">
  • Identify opportunities to automate and digitise the process.">
  • Conduct post change reviews to identify areas for improvement and mitigate future impact as a result of failed changes.">
  • Chair all practice governance forums, inclusive of forums with critical service partners.">
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Requirements

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We're looking for someone with:

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  • ITIL4 certification (required)">
  • Certified Agile Service Manager (preferred)">
  • Agile Methodology (preferred)">
  • Experience using various frameworks, such as DevOps and CI/CD">
  • Ability to automate and integrate toolsets to support modern change enablement practices">
  • Development skills in creating performance-based reporting">
  • Experience managing and integrating service partners">
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We'd love to hear from you if you have relevant experience and qualifications.

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The Future

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We're excited about the opportunity to work with someone who shares our vision and values. If you're passionate about change enablement and want to make a difference in the payments ecosystem, we'd love to hear from you.

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Tech Requirements

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  • Extensive knowledge of ITIL 4 framework">
  • Familiarity with Agile methodologies">
  • Strong understanding of DevOps and CI/CD principles">
  • Experience with automation tools and integrations">
  • Excellent communication and interpersonal skills">
  • Ability to analyze complex data and develop insightful reports">
  • Proven track record of delivering high-quality projects on time and within budget">
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