
Administrative Support Role
2 weeks ago
Business Support Specialist
\At Rentokil Initial, we have a great opportunity for an enthusiastic individual to join our team based in Darwin on a Permanent full-time basis.
The successful candidate will be required to be based in Darwin, Winnellie as this role will be based out of our office in Darwin. You will be required to come into the office Monday to Friday.
This role reports directly to the Business Manager and involves utilising Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division.
Key Responsibilities:
- Liaise with customers directly via email and phone calls on a daily basis.
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Build and maintain strong, long-lasting customer relationships with both external and internal customers.
- Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
- A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers.
- Collate and prepare reports.
- Maintain our databases by ensuring customer records and details are up-to-date while ensuring compliance.
Requirements:
- Experience working as Business Support, Administration or Coordinator (essential).
- Excellent customer service skills (phone-based).
- Intermediate computer skills.
- Complaint handling and conflict resolution skills.
- Ability to work under pressure, multi-task and work autonomously.
- High attention to detail.
- Outstanding verbal and written communication skills.
- Love working in a team environment.
What We Offer:
- A friendly, supportive environment where you can enjoy going to work each day.
- Access to staff benefits and discount programs with major retailers and stores.
- Comprehensive training via our company's in-house programs.
- Access to ample on-site car parking.
If you are a team player with strong administration skills and looking to make the move to a global organisation with plenty of scope for growth and contribution, please see below for more information about the role and how to apply.
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