Health Centre Director

1 month ago


Gold Coast, Queensland, Australia Dental Corporation Full time
About the Role

As our Medical Assessment Centre Manager, you will lead a team of clinical and non-clinical staff in delivering our medical assessment services. You will be accountable for the financial, operational and clinical quality and safety of the Centre, including making sure we are meeting our customer experience and contract KPIs.

A typical day involves;
  • Ensuring the centre is financially viable through making sure expenditures are appropriate, suppliers are paid correctly, and staffing levels are optimised
  • Championing the customer experience, through engaging, coaching, and listening to team members and customer feedback, to maintain an excellent level of service
  • Managing customer escalations/upset customers
  • Managing contracted third party service providers to perform services to required standards
  • Forecasting and planning to anticipate and meet current and future business needs
  • Monitoring and managing the centre and employees' compliance with: legal and regulatory standards, internal operating procedures, Bupa's risk and compliance policies, compliance training, frameworks and regulatory requirements

Key Responsibilities

You will:
  • Be a truly exceptional leader with a tangible focus on growing our people
  • Have strong customer experience focus
  • Have previous experience managing the P&L of a health service, medical centre, or practice
  • Show a proven ability to set objectives and measures to drive business outcomes and meet targets
  • Be able to react and adjust quickly to changing conditions and come up with practical ideas for dealing with them

About Bupa

This is your opportunity to join a new team and Health Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience on the Gold Coast. Apply now and enjoy all the benefits of working with Bupa including:
  • A central, accessible location purpose built for our customers and team
  • Significant Bupa product and services discounts including 40% subsidy on health insurance
  • Performance incentives and recognition programs


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