
A Career in Client Focused Leadership
5 days ago
Job Title: Excellence In Service Leadership
About This Role:This role plays a pivotal part in managing service delivery across a portfolio of clients.
- Drive results, build trust, and grow your career with a leading organisation.
- Owning client relationships and delivering exceptional service is at the heart of this position.
As a Service Delivery Manager, you will play a crucial role in managing service delivery, coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value.
You'll become a trusted advisor, driving continuous improvement and lasting client relationships. The ideal candidate is a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments.
Requirements:Proven experience in managing professional services delivery across multiple clients
Strong understanding of SLAs, KPIs, and service metrics in a commercial setting
Skilled in stakeholder engagement, issue resolution, and continuous improvement
Relevant tertiary qualification in Business, Technology, or a related field
Certifications in ITIL, PMP, or Agile (desired)
Benefits:We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life:
- Individual Performance and Development Plans
- Professional Self-Care and Wellbeing
- Diversity and Inclusion Initiatives
- Social Connection and Recognition Programs
- Environment and Community Engagement
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