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Cinema Support Specialist

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Coffs Harbour, New South Wales, Australia beBeeTeamwork Full time $39,999 - $49,999

Job Title: Cinema Team Member

Role Overview:

A key team member at this level undertakes induction and training to perform tasks within the designated scope. Customer satisfaction and cinema presentation are top priorities, ensuring seamless operation of a movie theatre complex.

Vision: Creating exceptional experiences and properties that set us apart.

Purpose: Enhancing lives through positive interactions and memorable moments.

Core Values:

  • Empowerment: We take action
  • Innovation: We evolve and improve
  • Community: We build connections

Cinema Team Member Key Responsibilities:

  1. Complete all duties according to established procedures.
  2. Maintain high standards of cleanliness and hygiene through diligent cleaning practices throughout the movie theatre.
  3. Ensure accurate product presentation.
  4. Familiarize yourself with policies and procedures, including WHS practices.
  5. Prepare food and beverages for sale, adhering to quality and presentation standards.
  6. Restock supplies as needed, in line with merchandising plans.
  7. Conduct ticket checks, including online check-in processes, while providing assistance to customers and maintaining their comfort.
  8. Demonstrate and maintain a good understanding of products and services offered to enhance customer experience.
  9. Familiarity with appropriate communication skills, including two-way radios.
  10. Perform minor maintenance and repairs as required.
  11. Manage lost property effectively.
  12. Attend and complete mandatory training sessions (as applicable) as designated by our team.
  13. Show awareness of and adherence to fire and emergency procedures.
  14. May undertake cash handling training under supervision by a senior team member.
  15. RSOSH certification as required.
  16. KPI - Operational Responsibility for CinemaNet Promoter Score (NPS) results.
  17. Maintain up-to-date cinema checklists.
  18. General interest in the role is essential.
  19. Willingsness to help others.
  20. Support for fellow employees.
  21. Skills and Experience: Competent in basic Maths and English.
  22. Behavioural Capabilities: The following are the mindsets and behaviours required for this role:
  1. Customer Focus: Dedicated to delivering excellent customer satisfaction.
  2. Continuously Improving Customer Satisfaction:
  3. Collaboration: Focused on creating a collaborative workplace which fosters teamwork among colleagues.
  4. Communication: Displays effective communication with all team members.
  5. Decision Making: Ability to make effective decisions.
  6. Work Standards: All tasks are completed to the highest standards.
  7. Personal Presentation: Maintains personal appearance and grooming.
  8. Safety Awareness: A commitment to following policies and procedures.
  9. Active Participation in Company Health and Safety Initiatives:

Skills and Experience: These are the desired skills and experience for this role:

  • Competent in basic Maths and English.

Requirements:

  • Customer Focus.
  • Continuously Improving Customer Satisfaction.
  • Collaboration.
  • Communication.
  • Decision Making.
  • Work Standards.
  • Personal Presentation.
  • Safety Awareness.