Claims Portfolio Manager, Sydney

4 weeks ago

Sydney, New South Wales, Australia AXA Group Full time

Claims Portfolio Manager, Sydney

AXA XL is seeking a Claims Portfolio Manager to oversee and manage a portfolio of financial lines, property, and liability losses and potential exposures in Australia.

Key Responsibilities:

  • Monitor and direct a portfolio of financial lines, property, and liability losses and potential exposures, promoting best claim handling practices and complying with key metrics.
  • Act as a point of coordination and referral for claims matters across Australia.
  • Provide oversight regarding processes related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of product-specific claims.
  • Ensure consistent technical claims decisions in line with global guidance, driving technical excellence and customer service across AXA XL Australia Claims.
  • Assess varied attritional and complex claims across multiple jurisdictions, providing guidance on case strategies and action plans with local teams.
  • Provide technical guidance and training for claims resources across the business, leveraging available global resources and knowledge.
  • Collaborate with Country/Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for AXA XL in Australia.
  • Provide ongoing insights and advice to stakeholders on trends and large losses, as well as material market developments and emerging risks.
  • Continually review and embed global and regional best practices by collaborating with clients, claims resources, and other internal and external stakeholders.
  • Establish a strong internal and external presence with the AXA XL business, underwriters, producers, and clients, and support Underwriting on new business, acquisition, wording, and product development.
  • Coordinate communication and provide insights to actuarial/reinsurance/underwriting regarding changes to claims exposure, emerging exposure trends, and issues that may impact IBNR determination.
  • Lead claims response to catastrophe/major events/emerging risks for AXA XL in Australia and coordinate reporting to key stakeholders.
  • Manage and develop a team, ensuring robust succession planning and creating a culture of continuous improvement, and assist in attracting, retaining, and developing high-performing claims talent.
  • Lead and/or support internal projects to assess and implement improvement opportunities.

Requirements:

  • Claims experience: Proven in-depth general insurance claims experience, with a focus on liability, property, and financial lines, and experience in portfolio management and complex claims.
  • Legal and regulatory knowledge: Strong knowledge of multi-jurisdictional insurance coverage law and claim regulations in Australia.
  • Leadership and management: Lead by example with performance, engagement, and commitment, and experience leading a team of claims advisers.
  • Strong collaborator: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters, and legal counsel.
  • Effective communicator: Proven verbal and written communication, collaboration, presentation, and influencing skills.
  • Results-oriented: Approach tasks proactively and prioritize, with analytical and sound judgment skills.
  • Continuous improvement focused: Willing to ask questions and explore new ideas, eager to learn, and focused on continuously improving technical skills and claims capabilities.
  • Ability to travel interstate occasionally and be flexible at times to connect with the property practice outside the region.
  • Customer service: High dedication to client, team, and vendor relations, evidencing professionalism and diplomacy in all situations.
  • Ethical approach: Have an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
  • Education: Bachelor's degree or equivalent required, with legal or claim handling qualification desired.

About AXA XL:

AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

Inclusion and Diversity:

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