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Customer Experience Leader

1 month ago

Melbourne Airport, Australia Melbourne Airport Full time

About Us: Boost Juice is an iconic Australian brand built on the philosophy of 'love life' with a simple goal to make healthy living, tasty and fun for our customers.

We have over 580 stores across 13 different countries and counting. As a leading hospitality or retail leader, you will be instrumental in bringing the Boost culture alive within your team and supporting them to deliver positive experiences to each and every one of our customers.

The Role: As a Customer Experience Leader at Boost Juice, you will be responsible for ensuring the effective and efficient operation of the store. This includes leading your team of energetic Boosties, assisting the Store Business Manager in hiring and training, implementing marketing campaigns to grow the business, and achieving financial objectives.

Your Responsibilities:

  • Leading your team to live up to the Boost Values and culture
  • Assisting in the hiring and training of the team
  • Implementing marketing campaigns to grow the business and delight customers
  • Assisting in achieving financial objectives of the store
  • Controlling purchasing costs and inventory levels
  • Maintaining operations by implementing and following policies & standard operating procedures

Your Skills and Qualifications:

  • Proven leadership experience in a fast-paced hospitality or retail environment
  • Excellent administration skills
  • Exceptional presentation, communication, time management & attention to detail
  • Ability to maintain professionalism under pressure
  • Ability to work a flexible rotating roster including nights/weekends
  • A profound focus on customer service and driven by results

What We Offer: A competitive salary package, a fun and passionate team who are driven by success, and excellent career opportunities. Your career path is only determined by your ability, attitude & results.