Luxury Customer Experience Ambassador

2 weeks ago


Melbourne Airport, Australia Melbourne Airport Full time

About the Company

We are proud to be part of Plaza Premium Group, the world's largest network of international airport lounges and award-winning airport hospitality & passenger experiences.

Our team at Melbourne Airport is passionate about 'Making Travel Better' for our guests. We are currently looking for customer service champions to join our family.

**Our Promise to You:**

  • We will respect and value your background and perspectives
  • We will work together with integrity
  • We will share our pride in our job, company, and industry

**What We Ask of You:**

  • Bring passion to all that you do
  • Listen, move fast, and think innovatively
  • Speak up, have ideas, and share them
  • Treat every person with kindness and provide exceptional customer service

**Your Key Responsibilities:**

  1. Greet guests and welcome them to the lounge
  2. Ensure a smooth check-in process and handle guest questions professionally and efficiently
  3. Maintain the reception and lounge areas to the highest standards of cleanliness and organization
  4. Answer telephone enquiries and liaise with airlines on behalf of our guests
  5. Replenish food and beverages in a timely and hygienic manner
  6. Ensure sufficient stock levels of amenities are available
  7. Collect dirty plates, glassware, and rubbish from the tables and lounge area
  8. Foster excellent customer relationships with our Lounge guests

**Compensation Package:

We offer an estimated salary range of AU$60,000 - AU$80,000 per annum based on your experience and qualifications.



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