Luxury Customer Experience Ambassador
2 weeks ago
About the Company
We are proud to be part of Plaza Premium Group, the world's largest network of international airport lounges and award-winning airport hospitality & passenger experiences.
Our team at Melbourne Airport is passionate about 'Making Travel Better' for our guests. We are currently looking for customer service champions to join our family.
**Our Promise to You:**
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our pride in our job, company, and industry
**What We Ask of You:**
- Bring passion to all that you do
- Listen, move fast, and think innovatively
- Speak up, have ideas, and share them
- Treat every person with kindness and provide exceptional customer service
**Your Key Responsibilities:**
- Greet guests and welcome them to the lounge
- Ensure a smooth check-in process and handle guest questions professionally and efficiently
- Maintain the reception and lounge areas to the highest standards of cleanliness and organization
- Answer telephone enquiries and liaise with airlines on behalf of our guests
- Replenish food and beverages in a timely and hygienic manner
- Ensure sufficient stock levels of amenities are available
- Collect dirty plates, glassware, and rubbish from the tables and lounge area
- Foster excellent customer relationships with our Lounge guests
**Compensation Package:
We offer an estimated salary range of AU$60,000 - AU$80,000 per annum based on your experience and qualifications.
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