Operational Excellence Leader

3 days ago

Logan City, Queensland, Australia beBeeContactCentre Full time $90,000 - $120,000

Contact Centre Manager Role

At Probe CX, we're powered by passion, driven by curiosity and enriched by a purpose to do better. We work hard, love challenges and thrive in innovative environments. With global clients spanning across multiple regions, we collaborate with forward-thinking minds to achieve success.

Job Responsibilities:
  • Drive operational excellence across the Contact Centre by implementing best practices, managing priorities and mitigating risks.
  • Develop strong relationships with clients through valuable feedback, identifying new business opportunities and suggesting efficiency improvements.
  • Consistently deliver on performance accountability, meeting budgetary targets and key performance indicators.
  • Regularly review and assess performance and delivery standards.
  • Evaluate solutions with stakeholder input to address challenges.
  • Ensure the output of the Contact Centre meets contractual expectations.
  • Support organisational change and adapt your work practices accordingly.
  • Provide leadership and support for direct reports, appraise their performance, ensure employees complete required training and are provided with development opportunities.

Requirements:

  • Substantial experience in a similar role.
  • Experience working directly with clients and senior stakeholders.
  • Well-versed in contact centre operating metrics.
  • Proven ability to lead and motivate teams.

About You

You are an experienced Contact Centre Manager with exceptional relationship skills and a strong track record in employee retention, client performance and financial targets. You build connections internally and externally. You can create and interpret reports to drive data-informed decisions and identify opportunities for optimisation and continuous improvement.

  • Operational Excellence Lead

    3 days ago

    Logan City, Queensland, Australia beBeeOperations Full time $120,000 - $140,000

    Job OverviewWe're seeking a skilled operations professional to lead our team and drive operational excellence in the logistics industry.This is an exciting opportunity for a seasoned leader who can motivate and develop high-performing teams, driving results through strategic implementation and data analysis.

  • Operational Excellence Manager

    7 days ago

    Logan City, Queensland, Australia beBeeOperations Full time $100,000 - $120,000

    Join a Diverse WorkforceWe are seeking a skilled Site Operations Manager to lead our high-performing operations teams and drive exceptional results for our valued customers.The successful candidate will be the driving force behind our operational success, responsible for overseeing warehouse operations, ensuring service level agreement compliance and...

  • Manufacturing Operations Leader

    6 days ago

    Logan City, Queensland, Australia beBeeDynamic Full time $180,000 - $220,000

    Job SummaryA dynamic and people-centric leader is sought to oversee a high-performing manufacturing site.The ideal candidate will lead strategic improvement initiatives, foster a culture of continuous improvement, and ensure that systems and processes reflect industry best practice. This includes overseeing daily operations, driving business results, and...

  • Store Operations Leader

    6 days ago

    Logan City, Queensland, Australia beBeeLeadership Full time $70,000 - $95,000

    Our team is looking for a skilled leader to manage the daily operations of our store. As an Assistant Store Manager, you will play a key role in shaping the customer experience and building strong relationships with our customers and colleagues.Key ResponsibilitiesOperations Management: You will be responsible for managing inventory, staff supervision, and...

  • Manufacturing Operations Leader

    6 days ago

    Logan City, Queensland, Australia beBeeManufacturing Full time $120,000 - $180,000

    Leadership RoleThe successful candidate will oversee the operations of a high-performing manufacturing site, managing every stage from raw material procurement through to production and dispatch. This is a key leadership position where you'll drive safety, efficiency, and team capability to deliver outstanding results.This dynamic leader will lead strategic...

  • National Inventory Excellence Manager

    6 days ago

    Logan City, Queensland, Australia beBeeInventory Full time $120,000 - $180,000

    Job OverviewA dynamic and strategic leader is required to drive inventory excellence across national operations.

  • Operations Team Leader

    6 days ago

    Logan City, Queensland, Australia The Good Guys Full time

    Overview At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. Job title: Operations Team Leader role, reporting to the Operations Manager. The Operations Team Leader is an integral...

  • Operations Team Leader

    6 days ago

    Logan City, Queensland, Australia The Good Guys Full time

    OverviewAt The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.Job title: Operations Team Leader role, reporting to the Operations Manager. The Operations Team Leader is an integral member of...

  • Dynamic Leader Sought for Education Excellence

    2 days ago

    Logan City, Queensland, Australia beBeeEducation Full time $150,000 - $180,000

    Head of Education - Role DescriptionAbout the Role:The Department is seeking a dynamic and dedicated leader to drive excellence in Health and Physical Education, while advancing Information Technology capabilities across the school. This exciting role offers the opportunity to lead the continued development of HPE departments and AFL programs.Key...

  • Inventory Excellence Manager

    4 days ago

    Logan City, Queensland, Australia beBeeinventory Full time $160,000 - $190,000

    Inventory Excellence ManagerA seasoned and strategic leader is required to drive operational efficiency, safety leadership, and supply chain innovation across our national operations.About the RoleThis senior position is critical to developing and implementing a product quality and inventory strategy for raw materials, consumables, and finished goods.The...