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Floor Manager

2 months ago

Sydney, New South Wales, Australia Sephora Full time
About the Role

We are seeking a highly motivated and experienced Floor Manager to join our team at Sephora. As a key member of our management team, you will be responsible for leading the store team in delivering an exceptional client experience and driving sales growth.

Key Responsibilities
  • Lead by example and embody the Sephora DNA, showcasing the Sephora experience to customers through excellent customer service and product knowledge.
  • Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Utilize and interpret reporting data to support operational decisions, working closely with the Store Manager, Assistant Store Manager, and fellow team members.
  • Facilitate open communication with your team, providing effective feedback and consistent communication with the Management team.
  • Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment.
Requirements
  • Previous retail management experience, with a proven track record of managing profit and loss, sales forecasting, people management, and training.
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • A hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed.
  • Passionate about excellent client service and experiential retail to ensure the store represents the Sephora brand.
  • Drive for results with a history of exceeding sales targets and KPIs.
About Sephora

Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. We have circa 30 stores across Australia and New Zealand, a growing online platform, and plans for expansion year on year. We offer diverse store opportunities and a head office based in Sydney CBD.

What We Offer
  • A dynamic and fast-paced work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A fun and inclusive company culture.