Floor Manager

3 weeks ago

Sydney, New South Wales, Australia Sephora Full time

At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

As a Floor Manager, you will be our Senior Beauty Advisor and you'll support the Store Manager and Assistant Store Manager in leading the store team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

The key responsibilities:

  • Be the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
  • Drive a selling culture to exceed KPI's and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Utilise and interpret reporting data to support with operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team of Senior Beauty Advisors.
  • Facilitate open communication with your team by providing effective feedback and consistent communication with the Management team.
  • Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.

We're looking for someone who:

  • Is open to working a 38hr rotating roster to support store needs.
  • Has previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
  • Has proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • Is a hands-on leader who loves being on the sales floor to motivate, coach, and help their store team members succeed.
  • Is passionate about excellent client service and experiential retail to ensure their store represents the Sephora brand.
  • Has a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
  • Has a drive for results with a history of exceeding sales targets and KPI's

About Sephora:

Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 30 stores, a growing online platform and we plan to expand this year on year. Not only do we offer diverse store opportunities, we also have our head office based in Sydney CBD.

Equal Opportunity Employer:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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