Claims Specialist

4 weeks ago


Sydney, New South Wales, Australia ignite Full time
Customer Service Excellence

Are you passionate about delivering exceptional customer experiences? We're looking for a skilled Claims Specialist to join our team at Ignite. As a Claims Specialist, you will be responsible for managing a portfolio of claims, providing accurate assessments, and maintaining exceptional relationships with internal and external stakeholders. Your excellent interpersonal and communication skills will enable you to effectively handle customer inquiries and resolve claims in a timely and professional manner. If you're a self-motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Deliver high-quality customer service
  • Manage a portfolio of claims at various complexity levels
  • Investigate claims and provide accurate assessments and strategies
  • Process administrative tasks
  • Maintain exceptional internal and external stakeholder relationships

Requirements:
  • Call centre or claims experience is desirable
  • Excellent interpersonal, customer care, and communication skills
  • Self-motivated and a great team player
  • Attention to detail, file integrity, and compliance
  • Excellent computing and literacy skills
  • Ability to listen with understanding and empathy and identify useful information for claims assessment
  • Proven ability to work under pressure and multi-task effectively in an evolving environment
  • Experience working in a fast-paced environment

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