IT Support Specialist for Global Payments and Finance

1 week ago


Melbourne, Victoria, Australia Airwallex Full time
About Airwallex

Airwallex is the leading unified payments and financial platform for global businesses, empowering over 100,000 companies worldwide with fully integrated solutions for business accounts, payments, spend management, and treasury. Our unique combination of proprietary infrastructure and software enables us to provide unparalleled services to our clients.

Proudly founded in Melbourne, we have a team of over 1,500 talented professionals located across more than 20 offices globally. Valued at US$5.6 billion and backed by world-leading investors, Airwallex is revolutionizing the global payments and financial landscape.

Job Description

We are seeking an IT Support Specialist to join our Airwallex IT Operations team in Hong Kong or Melbourne. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our employees and contractors.

  • Provide on-site and remote tech support for Airwallex employees and contractors, focusing on macOS and MacBook hardware support, and Windows software and PC support.
  • Troubleshoot common software issues, including Zoom, Slack, Google Chrome, and Google Workspace.
  • Offer AV support for meeting rooms, event spaces, and office technology.
  • Conduct new hire IT onboarding events, ensuring a smooth transition for new starters.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Exceptional customer service and hospitality skills, with the ability to work in a fast-paced environment.
  • Proven communication skills, both written and verbal.
  • Strong documentation skills, with the ability to write clear and concise articles.
  • Experience with MDM applications, Google Workspace, Okta, Confluence, JIRA, and Zoom.
  • Strong technical troubleshooting skills, including hardware and software expertise.
Estimated Salary: $80,000 - $110,000 per annum

We offer a competitive salary range based on your experience and qualifications. In addition to your salary, you can expect a comprehensive benefits package, including health insurance, retirement savings, and opportunities for professional growth and development.



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