Support Desk Specialist

3 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $55,000 - $70,000
Customer Service Representative

Key responsibilities include responding to customer inquiries and resolving their issues in a timely and professional manner. This role involves handling multiple tasks simultaneously, working under pressure, and meeting performance targets.

  • The ideal candidate will have excellent communication skills, be empathetic, and possess a solutions-focused approach.
  • Able to work independently and as part of a team, with strong organizational skills and attention to detail.

This is an exciting opportunity for individuals who enjoy problem-solving, are passionate about delivering exceptional customer experiences, and want to grow within a dynamic organization.


About the Position

We are seeking a highly motivated Customer Service Representative to join our growing team. Reporting to the Operations Manager – Customer Services, you will play a crucial role in supporting customers across various industries.

You will be responsible for scheduling appointments, handling inbound and outbound calls, emails, and online inquiries, while maintaining confidentiality and sensitivity when dealing with client information.

Apart from delivering top-notch customer service, you will also assist with general administrative tasks, provide information and guidance about our services, and respond to queries on a case-by-case basis.


Responsibilities Include:
  • Responding to customer inquiries via phone, email, or online channels.
  • Scheduling appointments with our network of consultants.
  • Providing information and guidance about our services to clients.
  • Handling sensitive and confidential information with professionalism.
  • Assisting with general administrative tasks as needed.

Requirements

To succeed in this role, you will need:

  • Experience in delivering an outstanding customer experience and knowledge in dealing with a diverse customer base.
  • Ability to work under pressure in a fast-paced environment and be able to multi-task across different systems.
  • Strong organizational skills with attention to detail.
  • Excellent communication skills with high levels of empathy and care for customers.
  • A solutions-focused approach in handling customer queries.

Benefits

We offer a competitive salary, flexible working arrangement, hybrid model, encouraging team environment, access to training and development opportunities, and career growth through internal mobility.


How to Apply

If you are passionate about customer service and eager to join a high-performing team, please submit your application with Australian work rights and willingness to undergo full background screening, which includes mandatory police checks and WWCC.

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