Senior Customer Service Manager
1 week ago
This senior-level role involves overseeing and coordinating the day-to-day operations of a high-performing Front Office team.
The successful candidate will possess exceptional leadership skills, motivating the entire team to deliver outstanding customer experiences.
Main responsibilities include:
- Guiding and supervising Front Office staff members to achieve seamless service delivery
- Fostering positive relationships with guests through effective communication and interpersonal skills
- Proactively addressing guest complaints and challenges in a timely and professional manner
- Providing management support and presence during key periods to ensure smooth operations
- Processing and assisting with check-in and check-out procedures as needed
- Coordinating emergency situations and responding promptly to guest needs
As a seasoned Customer Service Leader, you will work within a fast-paced IT services environment.
Successful candidates will exhibit excellent communication and teamwork abilities, with a strong ability to collaborate effectively in a dynamic setting.
If you are a motivated individual seeking a challenging role that focuses on delivering exceptional customer service, please submit your application.
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