Transform Digital Operations

7 days ago

Melbourne, Victoria, Australia beBeeDigital Full time $2,500,000 - $3,000,000
Job Title: Digital Transformation Lead

The successful candidate will be responsible for leading the airline's digital transformation, driving revenue growth and elevating customer experience through seamless interactions.

This key role involves co-developing and executing Jetstar's Future Retailing Strategy, transforming the airline into a next-generation travel retailer with customized offers for each customer.

The ideal candidate will have 10+ years of senior leadership experience in digital/e-commerce transformation, a proven track record leading large-scale digital transformation programs with teams of 100+ people, and demonstrated experience in retail personalization and customer data platforms at scale.

  • Key Responsibilities:
  • Co-develop and execute the Retailing of the Future Strategy
  • Lead digital transformation initiatives across customer experience, payments, and technology modernization
  • Drive digital self-service capabilities across all touchpoints
  • Drive ancillary revenue growth through digital optimization and personalization
  • Deliver world-class digital customer experiences across web, app, and indirect channels
  • Develop and execute Jetstar Group payments strategy
  • Oversee technology modernization including platform migrations and cloud transformation
  • Lead, manage, and develop high-performing teams focused on maintaining Jetstar's competitive position
Requirements:
  • 10+ years senior leadership experience in digital/e-commerce transformation
  • Proven track record leading large-scale digital transformation programs with teams of 100+ people
  • Demonstrated experience in retail personalization and customer data platforms at scale
  • Success implementing AI/ML-driven personalization in consumer businesses
  • Strong background in both business strategy and technology delivery
  • Success driving innovative digital strategies that deliver revenue growth in complex organizations
  • Proven ability to coach and develop leaders while leading change in Agile environments
  • Exceptional stakeholder management skills with ability to influence and partner with C-suite executives

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