Full Time Eyewear Consultant/Receptionist

1 month ago

Kew, Victoria, Australia Justified Talent Pty Ltd Full time
Job Title: Full Time Eyewear Consultant/Receptionist

We are seeking a highly skilled and customer-focused individual to join our team as a full-time eyewear consultant/receptionist. As a key member of our team, you will be responsible for providing exceptional customer service, assisting patients in selecting eyewear, and performing administrative tasks.

Key Responsibilities:
  • Meet and greet patients, providing a warm and welcoming experience.
  • Assist patients in selecting eyewear, considering their visual needs and personal style preferences.
  • Provide professional advice and recommendations on lens options to optimise vision and enhance the eyewear experience.
  • Conduct frame adjustments, repairs, and minor maintenance, ensuring optimal fit and comfort for patients.
  • Place and track orders for lenses, frames, and other eyewear accessories, coordinating with external suppliers and maintaining inventory control.
  • Collaborate effectively with the optometrists, support staff, and other team members to ensure seamless patient care and satisfaction.
Requirements:
  • Previous optical experience is required.
  • Previous experience as a receptionist or customer service/retail assistant is ideal but not essential.
  • A commitment to providing exceptional customer service and maintaining a positive and friendly demeanour.
  • Outstanding interpersonal skills and the ability to communicate effectively and empathetically with patients of all ages and backgrounds.
  • Strong attention to detail and organisational skills, with the ability to manage multiple tasks and prioritise effectively.
  • Enjoys the challenge of working in a fast-paced environment and is able to remain calm under pressure.
  • Demonstrates a growth mindset and a willingness to learn and develop new skills.
  • Good computer skills including familiarity with Microsoft Word and Excel.
What We Offer:

Join a growing independent optometry group that values its team members as much as its customers. We offer a competitive salary, opportunities for career progression, and a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about eye health and providing exceptional customer service, we encourage you to apply.

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