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Senior Claims Resolution Manager
2 weeks ago
As a Senior Claims Assessor, you will be responsible for managing a portfolio of claims and ensuring their seamless resolution whilst ensuring quality and effectiveness to meet the General Insurance Code of Practice obligations (GICOP).
Key Responsibilities:
- Proactively manage a mixed accident and health portfolio of claims end to end.
- Ensure customer complaints are resolved to conclusion for the benefit of customers and the business to support customer satisfaction, service improvements and team development.
- Maintain compliance with all regulatory, legislative, and internal compliance obligations, and effective systems and processes are in place, including ongoing monitoring and reporting.
- Guarantee claims practices are person centred, efficient and have a clear linkage to achieving fair claims outcomes and leakage avoidance.
- Enhance the level of team engagement, ensuring customer focus is maintained and operational expenses are tightly controlled.
- Deliver excellent service including timely and accurate responses over the phone and via e-mail which prioritise the client's needs and manage expectations
- Apply your analytical thinking to assess and resolve claims efficiently.
Requirements
You will have 2 years' experience in Accident & Health in a similar position, a background managing the full breadth of the claims management lifecycle, knowledge of relevant legislation including up to date awareness of regulatory requirements including GICOP. You will also have strong analytical skills, good communication and interpersonal skills, ability to work in a fast paced environment and ability to make decisions independently.
Benefits
We offer a competitive salary package with yearly bonus and great benefits. We also provide novated leasing options for your assets, flexible working arrangements including hybrid position with WFH 2 days a week, choose your schedule, additional wellbeing leave day to use as you see fit in addition to optional flu vaccinations provided onsite, volunteer day with a charity of your choosing, twelve weeks of paid parental leave for primary carers, 6 weeks for secondary carers, social committee in a friendly, down-to-earth high performing culture that celebrates you, ongoing learning and development programs tailored to your career progression goals and ambitions, significant discounts with large Japanese multinational companies and other large national retailers.
About Us
Our organisation prioritises the well-being and financial security of clients and their families. The AHI team of specialist underwriters provides support to Brokers across Australia, while in-house claims experts deliver exceptional customer service and genuine assistance. Teams are empowered to make decisions, so clients receive the best possible support and outcomes in the shortest time.
What's Next?
If you're ready to step into a business and culture that will both challenge and excite you, apply now and let's make a difference together. You'll find everything you need to develop your skills and build a successful role with our organisation.
