Senior ServiceNow IT Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeServiceNow Full time $90,000 - $120,000

We are seeking an experienced ServiceNow IT Specialist to join our team. The ideal candidate will have a strong background in administering and configuring the ServiceNow platform, as well as experience with IT service management and process improvement.

About the Role
  • The successful applicant will be responsible for ensuring the optimal performance of the ServiceNow platform, delivering end-to-end technical solutions, and collaborating with stakeholders to achieve business objectives.
  • This is a challenging role that requires a deep understanding of ServiceNow design, development, and deployment, as well as expertise in application development, SDLC/SCRUM, Agile methodologies, and Cloud stack.
Key Responsibilities
  • Administer and maintain the ServiceNow platform for optimal performance, ensuring scalability and efficiency.
  • Deliver end-to-end technical solutions, from design to release, using Agile/SCRUM methodologies.
  • Configure and support core modules: Incident, Problem, Change, CMDB, Service Catalog, PPM, and more.
  • Develop workflows, business rules, client scripts, UI policies, and integrations (REST/SOAP APIs).
  • Maintain comprehensive documentation and provide training to end-users and technical teams.
Requirements
  • Tertiary qualification in information technology or related field, ITIL (v3 minimum)
  • ServiceNow Certified System Administrator + 3 years' experience (essential)
  • Deep technical understanding of ServiceNow design, development, and deployment in complex environments
  • Expertise in application development, SDLC/SCRUM, Agile methodologies, and Cloud stack
  • Strong collaboration and communication skills, with the ability to manage multiple priorities and influence stakeholders across the business.
Culture & Compliance
  • Champion ITSM excellence and ServiceNow adoption, ensuring compliance with governance, risk, and regulatory frameworks.
  • Perform duties aligned with business needs and role scope, upholding high integrity and professional standards.

This is an exciting opportunity for an experienced ServiceNow specialist to make a meaningful impact on our organization's success.

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