Network Service Delivery Manager
7 days ago
About the Role
Transport for NSW is seeking a Network Service Delivery Manager to join our team. In this role, you will be responsible for ensuring network data suppliers deliver cost-efficient and reliable IT services that meet the needs and expectations of Transport.
Key Responsibilities:
- Provide oversight and operational governance of network service suppliers to ensure compliance with operational service delivery commitments.
- Monitor and govern services delivered by third-party suppliers and act as a key escalation point in key service management processes.
- Review service delivery related reports provided by supplier/s, provide operational updates on supplier performance, reports and metrics to internal stakeholders and escalate material performance breaches.
About You
To be successful in this role, you will have experience governing the operational delivery of managed IT services, including a working understanding of managed services and outsourcing in large, complex organisations.
You will also have knowledge of data network services, cross-functional architectural elements, and service consumption patterns, as well as relevant tertiary or industry qualifications.
The Ideal Candidate Will Have
- Experience monitoring service provision by suppliers, including adherence to contracted SLAs and delivery obligations.
- A strong customer service focus, enjoy partnering and problem-solving, and thrive in an environment that values quality, integrity, and reliability of service provision.
- Ability to work additional hours (outside of ordinary work hours).
Benefits
This is a permanent full-time role with a salary range of $120,000 - $180,000 per annum, plus benefits including hybrid work options and opportunities for professional development.
What We Offer
At Transport for NSW, we offer a wide range of employee benefits, including award-winning flexible and hybrid work options, as well as opportunities for professional development and growth.
Join Our Team
We are committed to diversity and inclusion, and welcome applications from people from diverse backgrounds. If you are passionate about delivering high-quality services and have a strong customer service focus, we encourage you to apply.
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