Network Services Delivery Specialist

6 days ago


Macquarie Park, Australia Transport For NSW Full time
About the Role

You will play a crucial part in ensuring network data suppliers deliver cost-efficient and reliable IT services that meet the needs and expectations of Transport. This role involves providing oversight and operational governance of network service suppliers to guarantee compliance with operational service delivery commitments.

Key Responsibilities
  • Monitor and govern services delivered by third-party suppliers, serving as a key escalation point in key service management processes, including assisting the resolution of escalated technical issues and communicating service delivery issues that require senior management action.
  • Review service delivery-related reports provided by suppliers, provide operational updates on supplier performance, reports, and metrics to internal stakeholders, and escalate material performance breaches.
  • Review supplier compliance with contracted obligations, including technical services delivered, cross-functional processes, and service levels.
Requirements
  • A strong customer service focus and the ability to partner and problem-solve in an environment that values quality, integrity, and reliability of service provision.
  • Experience governing the operational delivery of managed IT services, including a working understanding of managed services and outsourcing in large, complex organisations.
  • Knowledge of data network services, cross-functional architectural elements, and service consumption patterns.
  • Understanding of mature, good practice, and contemporary infrastructure services and delivery methods (Software Defined Infrastructure).
  • Relevant tertiary or industry qualifications.
  • Knowledge and understanding of application lifecycles, project methodologies, and IT service management methodologies, frameworks, and processes.


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