Financial Transactions Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeDonor Full time $98,762

About the Role

As a Donations Administrator, you will play a pivotal role in our organisation's success. Your primary responsibility will be to oversee the processing of donations from various channels, ensuring seamless and accurate financial data.

Your Key Responsibilities:

  • Process and attribute donations efficiently and accurately from online, mail, and third-party platforms.
  • Manage donation-related transactions, including refunds, chargebacks, cancellations, and bank deposits with precision.
  • Monitor the donor administration mailbox and respond to enquiries promptly, providing high-quality supporter service.
  • Liaise with internal teams to resolve donation issues and escalate complex queries as needed.
  • Maintain accurate financial and supporter data across systems with utmost care.
  • Attend the office as required to manage and process physical donation mail.
  • Contribute to system improvements by identifying issues and collaborating with stakeholders to streamline donation processes.

Requirements for Success:

  • Proven experience in finance administration or transactional processing, preferably with at least two years in a similar role.
  • Proficiency in CRM systems and performing accurate, high-volume data entry.
  • Strong attention to detail and commitment to accuracy, particularly with financial and supporter records.
  • Excellent communication and interpersonal skills, with the ability to respond professionally and warmly to donor queries.
  • Strong organisational and problem-solving skills, with sound judgement and initiative.
  • Comfort navigating multiple systems and platforms.
  • A collaborative mindset and customer-focused approach, with a genuine interest in supporting a mission-driven organisation.

About Us:

Our organisation is committed to creating positive change in the lives of Australians in need. We stand together with anyone who needs us, for as long as they need us, driven by our Christian purpose and values.

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