Enterprise IT Infrastructure Specialist
5 days ago
We are seeking an experienced IT support engineer to join our team, supporting our core enterprise infrastructure platforms, including Microsoft Azure IaaS and a custom-built serverless architecture.
The successful candidate will have experience with Microsoft Azure, including Entra ID and traditional IaaS services like virtual machines, Azure Backup, and Azure Site Recovery. Familiarity with Azure PaaS and SaaS services such as App Services, Logic Apps, Azure IoT, Application Insights, and Azure Monitor is highly desirable.
Key Responsibilities:- Investigate, diagnose, and resolve system, software, and hardware incidents, service requests, and problems.
- Categorize and properly record reported incidents, service requests, and problems, and develop knowledge articles and standard support procedure documentation.
- Install and upgrade software and hardware.
- Perform configuration changes under our internal change management process.
- Determine when issues should be escalated to vendor support.
- Provision, installation, configuration, and maintenance of enterprise and end-user infrastructure and components.
- Ensure that incidents are handled according to agreed procedures.
- Prioritize and diagnose incidents. Investigate causes of incidents and seek resolution.
This role involves day-to-day oversight, support, and proactive maintenance of the core infrastructure that underpins both our traditional corporate systems and our ecosystem of serverless platforms running our network of car parks.
A strong understanding of Agile project delivery methodologies would be an advantage, but not essential. Holding an AZ-104 certification or similar is also beneficial.
$80,000 - $120,000 per annum depending on experience. Location: Australia/New Zealand.
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