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Senior Account Manager

2 months ago

Sydney, New South Wales, Australia Xero Full time
About the Role

This is a Senior Account Manager position with Xero, a leading company in Australia, where you will have the opportunity to work with an amazing team and contribute to the company's rapid growth.

As a Senior Account Manager, you will be responsible for managing, developing, and growing large and mid-tier Accounting Partners by helping them develop and execute a digital strategy. Your goal will be to support their continued success in migrating clients to the Xero platform.

Key Responsibilities
  • Manage sales and account management relationships with large and mid-tier accounting partners
  • Drive customer numbers up and achieve monthly targets
  • Drive online strategy deep within the practice
  • Develop project plans to support migration to Xero
  • Deliver Xero partner events and drive attendance at Xero sales events and Partner Forums
  • Ensure Partners and other employees within the Practice attend introductory webinars, events & certification training
  • Ensure that a formal Partner engagement plan is developed for each partner
  • Manage the recruitment, education, and growth of your partner base
  • Educate Partners on all partner resources available
  • Monitor all existing Partners as they progress through the sales cycle
  • Update our CRM system (Salesforce) with all client communications including calls, emails, and meetings
  • Maintain and update our CRM system of all practice staff and contact details
  • Respond in a timely manner to all Partner enquiries
  • Engage in a call cycle (a minimum of every 8 weeks) with all allocated partners
  • Work closely with Partner Services to deliver the business plan
Requirements
  • Field Account Manager experience
  • Proven sales performance and direct experience working within sales cycles
  • Experience and knowledge of the workings of an accounting practice
  • An interest and intrigue in the emerging online accounting market and Fintech
  • A results-driven approach with attention to detail and follow-up
  • Loads of initiative and ability to work autonomously
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships
  • Ability to create a quick and strong rapport with partners

If you're interested in this role, we encourage you to apply and create a profile on Hatch. We'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Xero.