Technical Support Specialist

3 days ago

Sydney, New South Wales, Australia Flying Bark Full time
About the Role

Flying Bark Productions is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing technical assistance to our Lighting and Compositing crews.

Key Responsibilities
  • Provide daily technical support to the Lighting and Compositing crews, ensuring that they have the necessary tools and resources to complete their tasks efficiently.
  • Identify and diagnose issues with rendering and lighting equipment, and work with the technical team to resolve these issues.
  • Monitor the render queue to maximize resource efficiency and handle job priorities.
  • Monitor and report on resource utilization, including disk space, node usage, and job saturation.
  • Review and resolve bug reports with the help of other system engineers.
  • Perform quality control checks on shots delivered from upstream departments for delivery to Lighting.
  • Perform quality control checks on Lighting Renders.
  • Respond to rendering-related support requests from the team.
Requirements
  • Working knowledge of 3D packages such as Katana, Maya, and Nuke.
  • Strong communication and problem-solving skills, with the ability to work to a verbal or visual brief.
  • Ability to consistently meet deadlines and work under pressure.
  • Excellent communication skills and a willingness to share information in a team environment.
  • Ability to take direction and be flexible and responsive to change.
  • Ability to work independently as well as under direct supervision.
  • Enthusiasm and willingness to learn and develop new skills.
  • Attention to detail and ability to script using Python and/or Mel.
About Flying Bark Productions

Flying Bark Productions is a renowned independent producer of family-focused animation entertainment. We have a long history of creating award-winning feature films and TV series, and we are committed to providing our employees with a supportive and collaborative work environment.

We offer a range of benefits and perks, including flexible work arrangements, career development opportunities, and access to mental health resources. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.

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