Global Logistics Relationship Manager

4 days ago

Perth, Western Australia beBeeCustomerCare Full time

Logistics professionals are essential to delivering everyday goods and ensuring the flow of commerce.

The role of a Customer Care Manager is pivotal in facilitating smooth customer relationships, optimizing processes, and guaranteeing timely shipments.

Key Responsibilities:
  • Develop and maintain strong, long-term partnerships with customers through proactive support and communication.
  • Process customer inquiries, prepare offers, and ensure seamless order processing from acceptance to shipment completion.
  • Integrate and maintain accurate customer data, generating reports for analysis and service optimization.
  • Collaborate closely with operational departments, sales teams, and carriers to drive business growth and customer satisfaction.
Requirements:
  • Demonstrate exceptional customer engagement skills, fostering high levels of service quality and close collaboration with key stakeholders.
  • Owning all sales activities, driving continuous improvement of processes, and ensuring complete and correct customer contact data.
  • Prioritize customer complaint management, consistently delivering against the customer promise.
  • Ensure close cooperation with the Operational Care Center and Revenue Care Center to optimize the customer experience.
  • Achieve delivery against all financial targets and strategic objectives.
Benefits:
  • Performance-related remuneration and annual leave
  • Flexible working hours for a good work-life balance
  • Sports and wellness offers, supplementary company health insurance, and advisory services
  • Support for asset accumulation in retirement provision, bank savings plans, and investment funds
  • Laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee, and fruit, canteen
  • Training courses for professional and personal development, such as language courses and development programs
  • Variety of discounts at numerous cooperation partners
About Us:

We are a global leader in logistics, offering a safe, stable environment where careers can make a real difference.

Our work enables both ordinary and special moments in people's lives worldwide.

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