Senior Relationship Manager

4 days ago

Perth, Western Australia beBeeAccount Full time $100,000 - $150,000
About the Role

Hertz is a global company dedicated to exceeding customer needs by offering various mobility options.

We have an exceptional team where customer-focused and high-performing Account Managers play a key role in driving our success.

The Account Manager is responsible for the strategic growth, account management, and retention of a portfolio of major government, corporate, mining, and corporate travel accounts.

The role focuses on developing long-term partnerships with a key focus on growth through maximising the value of relationships via incremental sales, increased share, customer satisfaction, and profitable revenue within a geographical area.

The successful candidate will have a proven track record in exceeding KPIs, relationship building skills, and experience working in a complex business environment with a detailed multi-layered product/service.

Key responsibilities include:

  • Administrative tasks to support customer and internal contract rate approval and reporting requirements
  • Operational and logistical support to manage specialist customer rental requirements
  • Providing exceptional customer service by offering consistently high levels of service to existing contracts with a view to retaining the business for the long term
  • Proactively pursuing the acquisition of profitable new business through sales leads, researching new opportunities for lead generation, and telephone prospecting activities
  • Preparing rate strategies and presenting contract proposals using negotiation skills to strategically obtain the best outcome for the business while balancing customer needs
  • Developing and maintaining strong relationships with corporate travel management companies to sustain existing accounts and maximise their potential as a referral source of new business
  • Maintaining and seeking to improve the company's competitive position and profitability
  • Analysing and collating data on customer patterns and competitor activity to uncover growth opportunities and predict future trends
  • Maintaining positive and proactive communication with the assigned Sales Support team, Operations, and departments at all levels within the business
  • Leading tender opportunities within the sales territory by coordinating a professional written response
  • Challenging the status quo, identifying process improvement, and product enhancements for customers
  • Adhering to deadlines and completing required reports to communicate weekly activity and utilising and maintaining an accurate customer database (Salesforce)

This is an excellent opportunity for an individual who is passionate about delivering exceptional customer service, has attention to detail, and a strategic and positive mindset, and has the ability to work collaboratively as a team to achieve targets.

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