Voice of Experience Champion

2 days ago

The District Council Of Lower Eyre Peninsula, Australia beBeeLived Full time $90,000 - $120,000

Job Title: Voice of Experience Champion

About the Role:

We are seeking a highly motivated and experienced individual to join our team as a Voice of Experience Champion. This is an exciting opportunity for someone who has lived experience of mental health, learning disability, dementia or autism (personal or carer) to work with us to ensure that the voice of our patients, service users and carers is at the heart of everything we do.

Key Responsibilities:
  • To work alongside our Experience of Care Team to ensure that meaningful lived experience expertise is embedded in the processes of collating and understanding patients and carer feedback and informs quality improvement and assurance work.
  • To ensure the voice of our patients, service users and carers is core to the delivery of our Chief Nursing Officer's portfolio (including patient safety, experience of care, compliance and quality improvement) and to support our quality priorities in our Trust strategy to be person-centred, evidence-led, trauma-informed, and strengths-based.
  • To have a central role in ensuring the voice of lived experience is sought, heard, acted on and embedded within all aspects of Quality Assurance including to our Board of Directors and Executive Team through our Chief Nursing Officer and our Directors of Nursing.
  • To be involved in the planning of quality improvement work as appropriate, bringing in lived experience to ensure the voice of patients, service users and carers is heard and embedded in Continuous Quality Improvement and Quality Assurance (throughout the life cycle of the project).
  • To represent us on local and national forums and networks, and to feedback to our wider Experience of Care team.
  • To provide leadership and participation in relevant internal and external working groups and to give advice and share expertise/support and champion the importance of Experience of Care.
Person Specification:
  • Educated to Degree Level or equivalent experience demonstrable through level of competence and knowledge.
  • Evidence of continued training and professional development in relevant subject area.
  • Training in mental health, learning disabilities or autism.
  • Qualification in Quality Improvement.
  • Accessible information training, for example, easy read or Makaton.
  • Lived experience of mental health, learning disability, dementia or autism (personal or carer) and supporting others to ensure their voices are heard.
  • An understanding of NHS care structures, information flows within the NHS and medical terminology.
  • Experience of co-designing and co-producing projects with multiple stakeholders, including NHS colleagues, VCSE, commissioners, service users, carers and their families.
  • Experience of developing action plans and monitoring.
  • Experience of building relationships and communicating with a wide range of public and staff through different media (verbal and written).
  • Experience in designing complex questionnaires, data collection sheets and patient surveys to capture qualitative and quantitative data and information for large projects.
  • Knowledge of quality improvement and research methodology.
  • Experience of leading meetings and setting agendas.
What We Offer:
  • A chance to make a real difference to the lives of our patients, service users and carers.
  • The opportunity to work with a dedicated and passionate team who are committed to delivering high-quality care.
  • A supportive and inclusive working environment.
  • Professional development and training opportunities.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from all sections of the community.

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