Patient Advocacy Specialist

11 hours ago

The District Council of Lower Eyre Peninsula, Australia beBeeExperience Full time $82,984 - $104,191
Job Opportunity

The Lived Experience Lead will work with the Care Portfolio team to ensure that patient and carer voices are central to quality improvement efforts.

  • Lead in planning quality improvement initiatives, incorporating lived experience expertise to enhance the voice of patients, service users, and carers in Continuous Quality Improvement and Quality Assurance processes.
  • Represent the organization on local and national forums and networks, providing feedback to the wider Care Portfolio team.
  • Utilize lived experience expertise to provide peer review of complaint responses and assist the Care Portfolio team in improving their work.
  • Establish and chair a complaint learning forum to review complaint processes and responses.
Key Qualifications

Applicants should possess a degree-level qualification or equivalent experience demonstrating competence and knowledge. Relevant lived experience of mental health, learning disability, dementia, or autism (personal or carer) is essential, as well as a track record of advocating for others to ensure their voices are heard.

A deep understanding of healthcare structures, information flows within the NHS, and medical terminology is also required.

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