Service Excellence Professional

17 hours ago

Perth, Western Australia beBeeExpert Full time $56,000 - $73,000

Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our team delivers service that comes from the heart as our passion is to help guests follow theirs.

We're looking for professionals who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

Our Operations Expert role involves building a memorable and unique experience for our guests. We take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay – including Front Office & Food & Beverage support.

Job Description

Key Responsibilities:

  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, providing service excellence to our experienced travelers
  • Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
  • Support your team in general operational tasks
  • Take guest reservations and perform cash handling responsibilities
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Use Point of Sale (POS) systems for cash-handling and sales
  • Process all types of payments
  • Address guests' services in a professional and timely manner
  • Maintain the cleanliness of work areas throughout the day
  • Prepare and present food through host service
  • Conduct hotel preventative maintenance (including lighting, airconditioning, general maintenance and more)
  • Support in Maintenance Logging throughout different hotel systems
Required Skills and Qualifications

What You Need:

  • Experience with property management systems or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Self-motivated, driven and energized in a fast-paced environment
  • An up to date RSA certificate and Food Safety Certifications
Benefits

You'll Enjoy:

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
About Us

We're part of Marriott International's Select Stays portfolio, committed to putting people first for 90+ years. At Marriott International, we're dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

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