Service Excellence Specialist

1 day ago

Perth, Western Australia beBeeFieldService Full time $60,000 - $90,000
Expert Technical Solutions Provider

We are seeking a skilled Field Service Engineer to deliver exceptional repair services for our innovative technology solutions. As part of our dynamic field service team, you will play a vital role in ensuring customer satisfaction while adhering to the highest safety standards.

Your expertise will be crucial in enhancing the performance and longevity of our clients' technology, supporting their operational success and fostering progress across industries that depend on our tools and equipment.


Key Responsibilities:
  • Report directly to the Service Manager to ensure all repairs and services meet our exceptional standards.
  • Conduct planned and ad hoc service visits to inspect, troubleshoot, and repair various technical systems, while proactively diagnosing issues to minimize equipment downtime.
  • Perform commissioning and decommissioning of rental equipment while ensuring compliance with safety protocols and meticulously documenting all activities.
  • Ensure effective service and maintenance of returned rental equipment, fostering its availability for the next hire to avoid gaps in our service provision.

Required Skills and Qualifications:

To succeed, you will need:

Essential qualifications in Mechanical, Electrical or Heavy Mobile Equipment fields.

A strong commitment to safety protocols and compliance measures.

Flexibility to respond to customer demands, including potential after-hours service calls.

A self-starter mentality with a drive to fulfill customer requirements efficiently.

Capable of working independently while providing thorough reports to the regional office.

Desirable familiarity with mining, manufacturing, oil and gas, or production/assembly environments.

Previous experience in a workshop or repair setting.

Proficiency in Microsoft Office Suite applications.

A valid driver's license is mandatory; a forklift license would be a valuable asset.


Benefits:
  • A culture rooted in trust and accountability, where everyone's contributions are valued.
  • Opportunities for lifelong learning and professional growth, helping you to advance in your career.
  • An innovative environment driven by our people; your insights and ideas will help shape our services.
  • Comprehensive benefits package, including potential annual bonuses and work ute provisions.
  • Focus on health and wellness initiatives, fostering a balanced work-life structure.
  • Enjoy a day off to celebrate your birthday.
  • Opportunities for extra income through various engagements.
  • Join a supportive team environment that encourages collaboration and mutual respect.

Location:

Based at our customer center located in Sydney. You will be an integral part of a dynamic field service team, working remotely with a substantial portion of your time dedicated to visiting customers within your designated area across Australia.

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