Senior Claims Consultant
5 days ago
We are seeking an experienced Senior Claims Consultant to join our National team at Allianz Australia Services Pty Ltd. As a key member of our claims team, you will be responsible for managing and processing complex insurance claims in accordance with legislative requirements.
Key Responsibilities- Act as the point of escalation for complex claims queries and assist with ad-hoc projects and duties.
- Manage a portfolio of incoming complex insurance claims.
- Act as the point of escalation for internal and external contacts.
- Provide a positive customer experience across all touch points.
- Ensure all contact and individual actions comply with legislative codes and Club Marine's Claims and regulatory guidelines.
- Experience in insurance or customer-facing roles with exposure to complaints or disputes.
- Previous insurance/financial service experience in a role with exposure to complaints and disputes or negotiation.
- Ability to identify issues and opportunities using relevant information.
- Knowledge of software and processes that align to providing excellent customer experience.
- Be part of a team that's open-minded, supportive, and focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your authentic self to work.
- Access to on-demand learning resources and programs to support your career development.
- Insurance products and deals across retail, tech, and travel brands.
- Initiatives to support your financial wellness.
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all backgrounds are valued for their perspectives and talents.
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