Geospatial Software Support Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeCareer Full time $80,000 - $120,000
Job Opportunity

We provide an extensive range of financial and non-financial benefits to our employees, including assistance with financial planning, superannuation education services, salary sacrifice options, car leasing, and income protection insurance. Our extended family can join our superannuation fund, and you can enjoy discounted rates for private car rentals.

Discounted health insurance and paid parental leave are also available to support you in welcoming a new addition to your family. We offer study assistance in the form of up to 10 days paid study leave per year on approved study. This will help further your education and enhance your career prospects.

Our employee assistance program provides free support in times when you face problems of a work or personal nature. These benefits are above and beyond your remuneration and demonstrate our commitment to rewarding you for the contribution you make to our organization and the service you provide to our clients.

Key Responsibilities:
  • Act as a direct customer liaison and manage and resolve first and second level software support requests.
  • Perform troubleshooting and technical analysis of software issues related to VertiGIS Geocortex and Esri ArcGIS.
  • Provide regular reporting on support KPIs.

Experience in geospatial software or technical support is highly desirable, along with strong customer service background and excellent English communications skills, both verbal and written.

What's In It For You:
  • Opportunities to receive training and/or exposure to other facets of our business for career development.
  • A flexible and supportive working environment.
  • Employee Assistance Program for employees and family members.
  • Novated Leasing and Salary Sacrifice.
Minimum Qualifications And Experience:
  • Tertiary qualifications or equivalent in IT, computer science, software engineering, or geomatics.
  • One to two years' experience in a similar role.
  • National police clearance.
  • Must hold permanent and full working rights in Australia.

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