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Retail Operations Manager

1 month ago


Melbourne, Victoria, Australia T2 Tea Full time
About T2 Tea

We're a tea brand known for our delicious blends of premium, sustainable ingredients. Our world of tea is online and in our retail stores across Australia, New Zealand, and Singapore.

We believe every team member brings unique, invaluable experience and skills, in return we provide training, incentives, and great team culture.

We're also proudly B Corp Certified and part of LIPTON Teas and Infusions, the world's largest tea business.

Our Ideal Candidate

You will inspire your team to deliver customer excellence in all facets of store operations.

With a background in retail management, you will be passionate, commercially minded, and focused on delivering positive results for the business.

You will have strong communication skills and excellent time management skills.

The Role
  • Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries, and stock.
  • Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
  • Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
  • Achieve budgeted sales targets and manage other controllable costs.
  • Ensure your store is operating to correct T2 policy, processes, and guidelines communicated from your Line Manager and Support Office.
  • Identify your team's development needs and motivate to drive performance for future succession.
What We Offer
  • Competitive salary ranging from $90,000 to $110,000 per year.
  • Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
  • Get recognition and rewards. T2 Heroes are awarded with an overseas Tea Trip.
  • Volunteer leave day per year with a purpose-aligned organization.
  • Workplace policies with impact: Menstrual and Menopause policy, Gender equity policy, equitable remuneration policy, and Flexible working arrangement options.
  • Employee Assistance Program (EAP).
About You

Every Sunday and Monday off