Claims Specialist

22 hours ago

Melbourne, Victoria, Australia beBeeClaims Full time $75,000 - $105,000
Job Overview

The Claims Analyst role entails processing customer claims from initiation to resolution, ensuring adherence to established business rules. This position requires effective communication with internal and external stakeholders, including warehouse personnel, sales representatives, customer service officers, credit officers, and freight forwarders.

Key Responsibilities:
  • Accurately and timely process customer claims.
  • Perform GL Reconciliation of Credit Claims and returns not yet credited.
  • Develop and maintain relationships with local and national stakeholders, including customers.
  • Build relationships with internal stakeholders, such as sales, distribution, shared services, customer service, and credit officers, to resolve claims and payment management.
  • Enter claims into CRM on receipt and completion, ensuring timely processing of credits in M3.
  • Ensure authorization and approvals are completed and followed up as necessary.
  • Review customer disputed claims weekly with business managers.
  • Conduct due diligence on pricing claims to identify root cause and provide internal feedback.
  • Process all short delivery/incorrect warehouse delivery claims within 48 hours prior to further investigation.
  • Ensure all stock return claims adhere to Allegion (Australia) Pty Ltd business rules.
  • Develop and distribute analysis of credit claims and disputes.
  • Identify opportunities for process improvements to reduce claims and disputes.
  • Further develop and maintain claims and stock returns policy.
  • Ensure ongoing departmental compliance to business rules and set processes.
  • Contribute to the improvement of CRM system and proactively assist in the resolution of issues.
  • Recommend and provide continuous improvement initiatives to drive efficiencies within claims processing.
  • Provide feedback around claims issues to internal stakeholders, ensuring they understand and are provided with adequate information to advise or improve credit processes.
  • Lead, coach, develop, and motivate team members using appropriate tools and resources to ensure high performance, delivery, and engagement.
Required Skills and Qualifications:
  • 2-4 years of experience across various businesses in administration or credit teams.
  • Experience dealing with both internal and external customers in a multi-tasking environment.
  • Administration and Management: Knowledge of and skill to implement business processes related to process improvement.
  • Management of People: Skills influencing team members and colleagues and maintaining good personal relationships with all members of the organization and external customers.
  • Numerical Reasoning Ability: Good computer skills.
Benefits:
  • A diverse and inclusive workplace.
  • Equal opportunity and affirmative action employer.
  • A commitment to building and maintaining a diverse and inclusive workplace.
Seniority Level:
  • Entry level.
Employment Type:
  • Full-time.
Job Function:
  • Finance and Sales.
Industries:
  • Appliances, Electrical, and Electronics Manufacturing.

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