Strategic Operations Manager

2 weeks ago


Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000
Job Description

We are seeking an experienced and detail-oriented Operations Lead to oversee operational excellence, service desk management, client and consultant experience, and drive continuous improvement through innovation, AI, and automation.

This role involves managing daily operational activities, including service desk tasks, client and consultant onboarding, contract management, invoicing, administrative requests, and project financial reporting.

The ideal candidate will have a minimum 5 years' operational leadership experience, preferably within technology consulting, service delivery, or related environments.

They should possess proven capability in team leadership, balancing strategic management with operational execution.

Demonstrated expertise in identifying, prioritizing, and implementing process improvements and automation initiatives is essential.

Exceptional analytical, organizational, and decision-making skills are also required.

Strong interpersonal and stakeholder engagement skills are necessary for effective collaboration with sales, delivery, administrative, and technical teams.

  • Operational Leadership: Manage daily operational activities, including service desk tasks, client and consultant onboarding, contract management, invoicing, administrative requests, and project financial reporting.
  • Process & Automation Innovation: Actively identify, assess, and implement opportunities for process optimization and automation, leveraging emerging technologies including AI.
  • Escalation & Decision Management: Evaluate complex or high-risk operational matters, determining escalation pathways clearly and effectively.
  • Team Development & Mentorship: Lead, mentor, and support our specialists, fostering a high-performance, collaborative, and growth-oriented team environment.


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